What we collect
When you place an order or contact us, we may collect your name, email address, phone number, delivery address, order details, payment details you submit, and any message or delivery note you add.
Privacy
Privacy Policy
We keep this simple. We collect the information we need to run the website, take orders, deliver products, support customers, and understand how the site is used.
Last updated April 12, 2026
How we use it
We use this information to process orders, arrange delivery, confirm payments, send order updates, reply to questions, prevent abuse, and improve how the website works.
Analytics and advertising
We use PostHog to understand site activity. We also use Meta Pixel and Meta Conversions API to measure product views, cart actions, checkout starts, and completed purchases. This helps us understand what is working and improve our marketing.
Cookies and technical data
Our site may use cookies and similar tools to keep basic site functions working and to measure visits. This can include browser data, device data, IP address, pages viewed, and Meta browser identifiers such as _fbp and _fbc when available.
Payments and delivery
If you pay through Khalti or Fonepay, the payment is handled through those services. We may also store payment references or screenshots you submit so we can verify an order. Delivery details are used to arrange shipment through our delivery partners.
Who we share data with
We share only the information needed with service providers that help us run the business, such as payment services, delivery partners, analytics tools, email tools, hosting providers, and cloud storage providers.
How long we keep it
We keep order, support, and operational records for as long as needed to run the business, handle follow-up questions, resolve disputes, and meet legal or accounting needs.
Your choices
You can contact us if you want to update or delete information you previously shared with us, subject to any business or legal need to keep certain records.